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The Meaning and Measurement of User Satisfaction

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The Meaning and Measurement of User Satisfaction Empty The Meaning and Measurement of User Satisfaction

Post  mimin Wed Jun 20, 2012 11:58 am

title : The Meaning and Measurement of User Satisfaction: A Multigroup Invariance Analysis of the End-User Computing Satisfaction Instrument
author : William J. Doll, Xiaodong Deng, T. S. Raghunathan, Gholamreza Torkzadeh and Weidong Xia
journal : Journal of Management Information Systems; Vol. 21, No. 1 (Summer, 2004), pp. 227-262
link:
Code:
http://www.jstor.org/stable/40398790

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